Privacy Policy

01

Introduction

Baax Group builds systems intended to last. The same discipline applies to the way we handle information. This policy explains what we collect when you visit baaxgroup.com or correspond with us, why we collect it, and the choices you retain at every stage.

We collect only what is necessary for a conversation to be useful. Nothing on this website is designed to gather more than that.

02

Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Name
• Email address
• Company or organisation name
• Contact information you choose to provide
• Information submitted through contact and enquiry forms
• Browser information
• Device information
• IP address
• Usage analytics relating to how the website is accessed

03

How We Use Information

Information is used for a limited set of clearly defined purposes:

• To respond to enquiries and continue conversations you have initiated
• To improve website performance, structure and content
• To communicate with visitors, partners and collaborators
• To protect the security and integrity of the website
• To comply with legal and regulatory obligations

04

Legal Basis

Where the General Data Protection Regulation applies, we process personal data on one of the following lawful bases: your consent, where you have voluntarily submitted information or accepted non-essential cookies; the performance of a contract or steps taken at your request prior to entering into one; our legitimate interests in operating, securing and improving the website and in responding to business enquiries; and compliance with a legal obligation to which we are subject.

Where processing relies on consent, that consent may be withdrawn at any time without affecting the lawfulness of processing carried out beforehand.

05

Data Retention

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. Enquiry correspondence is retained for the duration of the conversation and a reasonable period thereafter, after which it is deleted or anonymised.

06

Data Sharing

Baax Group does not sell personal data.

Information is shared only where legally required, or where necessary to provide a service you have requested — for example with infrastructure, hosting or analytics providers acting on our instructions and bound by appropriate confidentiality and data protection obligations.

07

Your Rights

Subject to applicable law, you hold the following rights in relation to your personal data:

Right of Access

To obtain confirmation of whether we process your personal data and to receive a copy of it.

Right to Rectification

To have inaccurate or incomplete personal data corrected without undue delay.

Right to Erasure

To request deletion of your personal data where there is no overriding reason for its continued processing.

Right to Restrict Processing

To request that processing be limited in certain circumstances, such as while accuracy is being verified.

Right to Data Portability

To receive the personal data you provided in a structured, commonly used and machine-readable format.

Right to Object

To object to processing carried out on the basis of legitimate interests, including direct communications.

Right to Withdraw Consent

To withdraw consent at any time where processing is based on it.

08

Security

We maintain appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or destruction. These include encrypted transmission, restricted internal access, and periodic review of the systems that hold personal data.

No method of transmission or storage is entirely without risk. Where an incident affecting personal data occurs, we act promptly and notify affected individuals and authorities where legally required.

09

Contact

Questions regarding this policy, or requests to exercise any of the rights described above, may be directed to: